2017 April

2017 Conference Speaker Recaps & Awards, Photos – Newport Beach, CA

March 27-28, 2017  – Newport Beach, California – Hyatt Regency Hotel


Monday, March 27th, 2017

8:45 am – 10:00 am
Terrace Ballroom
General Session I:  Marketing & Branding Update

Branding Presentation:  Ed Ruff & Rob Smelik (ACS – Trailways’ marketing partner)

ACS-Trailways-Part1 – Copy and

ACS-Trailways-PPTpart2 – Copy

TDS -Trailways 1 (Ticketing Recap)

Marketing Committee report revised 3-20-17 (Patrick Dean, Chair – Dean Trailways, MI)

10:00 am – 10:45 am
Terrace Ballroom
General Session II:  Keynote:

Customer Service -V.Oberle – KeynoteF

 Table notes from workshop for Trailways 3.27.17

Learn about the speakers

Tuesday, March 28th, 2017 (wear red day)

8:30 am – 9:30 am
Annual Business Meeting Roll Call/Group Photo, Past Minutes Approval

Committee Reports: Finance/Nominating, Safety & Security (Call Trailways for copies)

Legislative (Scott Riccio) – see links below:

GAP Monthly Update – March 2017 Public Distribution

UMA Trailways Legislative & Regulatory Report 032817

Screenshot 2017-03-26 15.23.08













9:30 am – 10:15 am
Terrace Ballroom
Keynote #1
Safety & Key Performance Indicators (KPI)

Brad Watkins (Trailways Safety Consultant), CSS

Safety PPT for May 10


1:00 pm – 2:00 pm
Plaza Arbor
81st Annual Luncheon Sponsored by Bridgestone USA

Spirit & Service Awards:

Read Press Release & photos


7:30 pm – 9:00 pm
Plaza Ballroom
81st Annual Closing Dinner Gala

Fleet Safety Awards: Read Press Release & photos
(Sponsored by MCI)

Trailways Outstanding Driver of the Year Awards:

Read Press Release & Photos
(Sponsored by Lancer Insurance)



35 Companies Receive Trailways Awards

Trailways is pleased and proud to announce the names of 35 companies or individuals that received national recognition at the recent Trailways Annual Meeting, held March 26-28, 2017 in California. Congratulations to All and Thank You to those in attendance!

Read On to Learn About the Recipients & Why They Shine:

Trailways Outstanding Drivers of the Year (2016):

Toby Cluney, Burlington Trailways (IO) – Scheduled Route Division – 101,074 Miles Driven last year
Martin Martinez, Pacific Coachways Trailways (CA) – Charter & Tour Division
Jon Pattee, Orange Belt Trailways (CA)- Charter & Tour Division
Terry Martin, Burlington Trailways (IO) – Charter & Tour Division
Read more

Trailways Fleet Service Safety (2016):

Martz Trailways (PA) – Scheduled Route Division, More than Two Million Miles Traveled
Arrow Trailways (TX) – Charter & Tour Division and the Scheduled Route Division – Less Than Two Million Miles Traveled
Trailways Spirit & Service Awards (2016):

Trailways New Frontier Award – CURTIS RIGGS, of VIA Trailways (AZ, CA)
Trailways Customer Service Award – MARTZ TRAILWAYS (PA)
Trailways Leadership Award – VIC PARRA of United Motorcoach Association (UMA)
Trailways Good Neighbor Award – BURLINGTON TRAILWAYS (IO)
Trailways Brand Ambassador – BILL GENTRY, GENTRY TRAILWAYS (TN)
Best Marketing Support by a Trailways Affiliated Partner – TRANSCOR Terry Cordell and Amos Lock (FL)
Support by an Individual at a Trailways Affiliated Partner Company – JIM MORRISON with ABC (FL)

Team Trailways Group Award – for the Democratic National Convention transportation contract (2016):

Martz Trailways (PA)
Fullington Trailways(PA)
First Priority Trailways (MD)
A.S. Midway Trailways (MD)
Adirondack Trailways (NY)
Pine Hill Trailways (NY)
Mlaker Trailways (PA)
Bailey Trailways (PA)
Flagship Trailways (RI)
David Thomas Trailways (PA)
Sabina Dhami, Trailways Headquarters (VA)

Read more





Thank you!

Team Trailways

703-691-3052 x 3





Four national drivers win, a new record





Trailways company owners, standing, with the four recipients of the National Trailways Driver of the Year Award (2016). Seated, from left, Toby Cluney; Martin Martinez; Jon Pattee, and Terry Martin. Standing, from left, Matt Moore, Mike Giddens, Tom Giddens, Mike Haworth and Ron Moore.


Press Release                                                                         

April 6, 2017 – Four Outstanding Trailways Drivers of the Year were recently announced at the Trailways annual meeting held March 26-28, 2017 in California.  The winners were recognized in person at the Trailways gala dinner award ceremony, sponsored by Lancer Insurance, and announced by their representative, Bob Crescenzo.  “This type of success requires a disciplined, dedicated and proud employee with a great work ethic,” he said.  Lancer has sponsored the award for four years.

The criteria for the Outstanding Trailways Driver of the Year Award is:

  • A driver candidate must drive at least 20,00 miles (or drive 600 hours) in the last calendar year;
  • The person must have worked for three consecutive years at the same company;
  • The driver must exhibit the highest level of professionalism and safety during the past year with no reportable accidents.
  • They must not be late to work or absent.
  • They can be a full-time or part-time driver.
  • Their motor vehicle report in their state and their accident history for the last three years is reviewed by Trailways headquarters.
  • And lastly, their supervisor must write a letter of support and they must have passenger/client testimonials.


Mr. Crescenzo announced the following:

We are very pleased this year to have not just one, not just, and not only three, but four nominations for this prestigious award!

So, I guess this means we have our own “FOUR CHAIR TURN”!

And, just like ‘The Voice’, we certainly have a lot of talented drivers with us this year.  Each Driver here tonight and all of you, are a star to us!

Two of our drivers traveled from nearby.  They are both from California but two came all the way from the Midwest.

The latter two are very happy to be out of the cold weather to be in California.

So, with four winning driver recipients attending this year, it is indeed a special occasion.

Trailways has hosted their stay here at the Hyatt.  The break is well-deserved and what better place than beautiful Newport Beach.

Eva Hotard, Trailways’ CEO and Jonathan Berzas, Chairman, told me that four may be the most driver nominations they have awarded at one time.  I’m sure that we can all agree…the more the better!

We can never stop saying thank you to our good drivers.

At Lancer, we also believe that the drivers are the most valuable people to our companies.  The more praise and recognition, the better!  It is well deserved.

So, it’s not only a historic year, but a very timely one.  As you heard today, Trailways is focusing on Enhanced Customer Service.  These drivers will make great role models, as you’re about to hear…

Thank you as well to the Trailways company owners who nominated these drivers!  You are role models, too.  And now, let’s meet our recipients:

In the Charters & Tours Division, we have THREE Co-Winners this year


  • The first individual has been nominated by Ron Moore, Burlington Trailways, West Burlington, Iowa and endorsed by their Charter Manager, Kathy Trublood.

He has driven seventy-five thousand, six hundred and fifty-eight thousand miles accident-free this past year.  His charter manager said they receive only good reports from groups about this man.  One of his group leaders, with a women’s college basketball team, said, “they were so impressed with his kindness and dedication that we will request him the entire season.”

She also said that the team really bonded with him and how extremely grateful they are for all he did.  “It was comforting to know that when the team traveled, they were in the safe care of this driver!

Another customer, a bank vice president, said that he responded quickly when their group had a tornado threat at a baseball stadium.  He rushed to get the coach, even though they didn’t need it after all.  The customer said he had “excellent driving skills under difficult conditions and maintained his positive, upbeat personality.  He is a gem.”

And the recipient is….Terry Martin, Burlington Trailways Charter & Tour Division



  • The second Co-Winner in the Charter & Tour Division is from a California-based Trailways company. This driver has been nominated by Mike Haworth and his management team at Orange Belt Trailways. 

He has driven seventy-five thousand miles with Orange Belt Trailways this past year, accident-free.  He has been nominated by Mike Haworth, the president and general manager.  This special driver has been with the company for 29 years.

He is now a senior charter driver.  “He is one of the many quality drivers who lifts our industry from simply a bus ride, to an experience enjoyed by passengers who feel safe, comfortable and treated with respect and dignity,”  Haworth said.

The company’s Tour Manager for their Orange Belt Adventures division, also says, “he is a regular driver for our multi-day tours on the coast.  He is a GREAT bus driver that goes beyond the job description to make sure everyone has the BEST travel experience possible.  He keeps the coach clean, always has it ready to load in a timely manner, and is there to assist the passengers.  “He sets a fine example for Orange Belt Trailways and I always enjoy working with him.”

And the recipient is …Jon Pattee from Orange Belt Trailways



  • Our third co-winner in the Charter & Tour Division has been nominated by Tom & Mike Giddens of Pacific Coachways Trailways.

This driver is a former U.S. Army medic; an EMT; taxi driver, and trucker who found his calling when he learned to drive a motor coach.  And that was 10 years ago, when he first began as a driver with Burlington Trailways.

He completed his school bus driving certification first, then moved on as a coach driver.  He is a dedicated family man, too, with two daughters.

A client said, “Martin drove our church group to camp during bad weather in heavy traffic and he remained easy-going, friendly and helpful…he’s a GREAT bus driver!”  Another customer said, “we would hire Martin again in a heartbeat!  He is a superb navigator of a bus and had excellent timeliness and friendliness.”

And the recipient is….Martin Martinez – Pacific Coachways Trailways


Lastly, the sole winner in the Scheduled Route division is also from Burlington Trailways in West Burlington, Iowa.  He’s also very happy to be in sunny, warm California!

This person has driven and amazing one hundred and one thousand, one hundred and seventy-four miles this past year, accident free!

His supervisor said that he is Burlington’s strongest and most consistent Line Run driver and is an excellent nominee. He assists with training new drivers who “always compliment his ability to handle the bus.”

I have known him for five years and he is always reliable.  He is patient, professional with his customers and takes great pride in his work.  He is professional from the minute he does his pre-trip until the time he parks and does his post-trip.  The quality of his work and the quality of this young man as a human being makes him a great choice for Driver of the Year in our national Trailways family.


And the recipient is….TOBY Cluney – Burlington Trailways – Scheduled Route Division – Winner with 101,074 Miles Driven in 2016



Mr. Crescenzo and the attendees gave big round of applause for the “four chair turn” and everyone said congratulations to the four amazing bus drivers.  It’s no doubt that these four outstanding drivers exemplify the Trailways spirit.

Contact:  Eva Hotard 703-691-3052   ext.3 or Eva@trailways.com







Press Release            


April 6, 2017 – At the 81st Annual Trailways Meeting, held March 26-28, 2017 in California, recipients of the organization’s Safety Awards were announced. The Trailways Safety Award requires a company to provide quarterly safety records.  They must be accident-free for the year (2016) for all of their drivers and vehicles.

The awards were presented at a dinner gala at the conference sponsored by MCI, and announced by their representative, Pat Ziska, with co-host, Scott Henry, Martz Trailways, PA.

They announced:

We recognize the following company for achieving the following Safety 2016 Awards:
o   For Fleet Service Safety in the Charter & Tour Division

AND the Scheduled Route Division for the Category of LESS Than Two Million Miles Traveled…

The recipient for BOTH awards is Arrow Trailways of Killeen, Texas

Accepting for Arrow, who could not be at the conference, is Trailways Chairman, Jonathan Berzas (Fullington Trailways, PA).

o   Fleet Service for Safety in the Scheduled Route Division for the Category of MORE than Two Million Miles Traveled…

The recipient is Martz Trailways of Wilkes-Barre, Pennsylvania


In addition to the Safety Awards, MCI also presented Service Awards to Trailways companies to recognize their contributions to the organization or other success.  Pat Ziska announced:


Our first award is to a proactive company that is very involved and supportive of Trailways.  The award is for their terrific new website.  This person quickly reacted and got a new website up and running in just 40 days!  The “New Frontier Award” goes to CURTIS RIGGS, of VIA Trailways with offices in Arizona and California.


This next award is for Hospitality…which, after all, is the business we’re all in every day.

As you all know, the Inauguration was held in Washington, D.C. this past January as well as the Women’s March later… our Trailways companies were warmly welcomed during the events in Maryland.  At this facility, the drivers cleaned their vehicles, rested and of course, had doughnuts!  The Hospitality award goes to MARCIA MILTON of FIRST PRIORITY TRAILWAYS (MD) for their kind hospitality to our drivers and crew.


The next award is for someone who has done an outstanding job at his company with Customer Service.

As we all know and heard again today during the Workshop, customer service is still king.  This company excelled this past year by launching a new Call Center.  This award goes to SCOTT HENRY & HIS TEAM AT MARTZ TRAILWAYS of PENNSYLVANIA.


And now, the entire Trailways family would like to say thank you and recognize an industry leader with us tonight.

This person has served more than 20 years in the bus industry, tirelessly fighting for us on Capitol Hill as well as promoting safety and service.  Please join us in a standing ovation for VIC PARRA of United Motorcoach Association (UMA), retiring this year from the organization that he served so well for nearly 20 years.


Contact:  Eva Hotard 703-691-3052ext.3  or Eva@trailways.com






April 6, 2017 – At the 81st Annual Trailways Meeting, held March 26-28, 2017 in California, recipients of the organization’s Spirit & Service Awards for 2016 were revealed. The awards were announced at a luncheon sponsored by Bridgestone Americas Inc and announced by its representative Joe Leipart. The awards are presented for recognition of outstanding work by Trailways companies in 2016.  Mr. Liepart announced the following awards:

First, we recognize a great bus industry family in the mid-west.  This family is well-known for their contribution to the bus industry… but that’s not enough!  This past November 2016, this special family personally cooked a full Thanksgiving meal for all of their bus passengers.  They not only COOKED it…they SERVED it!  This special award is called the Good Neighbor & Hospitality Award and the winner is… RON & LORI MOORE and FAMILY, BURLINGTON TRAILWAYS, West Burlington, Iowa. 

The next Spirit Award goes to an individual we call a great Trailways brand ambassador.  He is proud to promote and fly the flag.  This person surprised us last year by bringing 80th anniversary gifts to the annual conference.  The gifts were emblazoned with the Trailways 80th logo. It was a very nice gesture.  This Spirit award is given to BILL GENTRY, GENTRY TRAILWAYS, Knoxville, Tennessee. 

The next award is for Best Marketing Support.  This company has helped Trailways grow in the Ticketing division and has brought greater visibility and ridership to the Trailways Brand.  The winner is TRANSCOR of Jacksonville, Florida: Terry Cordell and Amos Lock.

Our next award is for Support by an Individual at a Partner company.  This award illustrates how Trailways can count on everyone to help when asked.  And the award goes to Jim Morrison with ABC.  Jim helped with bringing former Minnesota Twins broadcaster, John Gordon, to speak at our meeting last year in Ft. Myer, during lunch, which was a baseball theme.  “Gordy” made that event special, so thanks to Jim for stepping up to help.

The last award at today’s luncheon is a group award for the Team of Trailways bus carriers who provided transportation for the Democratic National Convention last summer in Philadelphia, PA.  The Trailways Charter Office coordinated the charter contract.  This was a very large charter move that was a big success.  So, please join me on stage:  Martz Trailways (PA); Fullington Trailways(PA); First Priority Trailways (MD); A.S. Midway Trailways (MD); Adirondack & Pine Hill Trailways (NY); Mlaker Trailways (PA); Bailey Trailways (PA); Flagship Trailways (RI); David Thomas Trailways (PA), as well as Sabina Dhami, the organizer from the Trailways home office in Virginia.

Contact:  Eva Hotard 703-691-3052 ext.3 Eva@trailways.com




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