Accelerate your driver’s skills and be rewarded with customer loyalty  

Aries Trailways Safety Manager Mel Collazo is among the first to complete all five courses in Trailways’ newly launched Customer Service Driver Training. The program, designed to help Trailways’ drivers deliver a superior customer service and safety experience, is based on Disney’s practices renowned for creating repeat customers.

“My intention was to learn what each course teaches and how our drivers can benefit by the training,” said Mel, who oversees a full and part-time team of 48 to 52 drivers for Aries Trailways, which serves the Chicagoland area with charters, sightseeing, convention shuttles, school trips, airport transfers and more. “I liked the video training and how it includes the Trailways branding, especially for inexperienced drivers.”

Mel, who joined Aries in 2019 with a longtime career as a driver and in safety management, knows first-hand how a driver can impact business success and customer loyalty.

For five years in the early 1990s, Mel was the driver for Doc Severinsen and his band on their trips aboard a Prevost seated coach to gigs in the Midwest, California, New York and around the country. Severinsen, 94, is a jazz trumpeter who still occasionally plays concerts and led the band for The Tonight Show, starring Johnny Carson. “I came to know Doc because I was working for Cardinal in Indiana, and they assigned me to be his driver on his tour through Iowa. After that, he only would ride with us if I was his driver.”

It is the kind of loyalty drivers can achieve by advancing their skills using Trailways training.

Drivers can access the Driver Training modules by going to the Team Trailways website, here. Scroll down the page and click on the training icon. For questions or technical difficulties, call 844-488-8195 or email

Trailways is offering discounted pricing of 50% off the Customer Service modules during 2022 to encourage members to get all their current drivers through the program.


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